People read your reviews before they reach your website. We ask your happy customers for reviews, draft a reply to each new one for you to approve, and tell you straight away when one needs your attention.
Your website runs the front desk. This is part of what OOMPH does to keep it busy.
See the job descriptionA new customer checks your rating before they call. They read the worst review first, then look to see whether you replied. Most owners mean to answer and don't get to it, and the happy customers who would have balanced it out were never asked.
People read reviews before they contact you
Your rating is your first impression.
An unanswered complaint looks like agreement
Silence is worse than the review itself.
Happy customers rarely post unless asked
So the unhappy ones set your rating.
We monitor Google, Yelp, HomeStars and the directories that matter in your field, and alert you when a new review lands.
A reply in your voice is drafted within minutes. You approve it with one click. Anything sensitive comes to you first.
After a finished job or visit, your customer gets a short, polite request for a review.
Regular requests mean your happy customers are counted, not just the unhappy ones.
New reviews get a drafted reply quickly, and complaints reach you before they sit.
Google looks at how many reviews you have, how good they are and whether you reply when it ranks local businesses.
Review management suits any business customers look up before choosing: restaurants, clinics, salons, trades, retailers and professional firms.
Ask the website on our homepage how review management would work for your business.
Set up in 48 hours. Based in Ontario. Serving all of Canada.