Your website takes the first conversation, works out who's serious and books them in. Lead nurturing is what happens next: the people who weren't ready get a prompt, personal follow-up, so nobody waits three days for a reply.
Your website runs the front desk. This is part of what OOMPH does to keep it busy.
See the job descriptionSomeone asks about your service on a Tuesday night. By the time anyone replies on Thursday, they've booked with whoever answered first. It isn't that your team doesn't care. They're busy doing the work, and follow-up is the job that slips.
The first business to reply usually wins
Speed matters more than polish.
Most people aren't ready on the first visit
They need a second and a third touch.
Follow-up is the first thing to slip in a busy week
And busy weeks are the good ones.
It asks what the visitor needs, how soon and how to reach them, and works out who's serious.
Visitors who are ready pick a time on your calendar, without phone tag.
People who aren't ready get emails and texts in your voice, spaced sensibly, until they book or say no.
Each conversation is logged with the details and a priority, so your team knows who to call first.
A question at 9 PM gets an answer at 9 PM, and a follow-up the next morning.
The people who weren't ready hear from you again, without anyone having to remember.
Less phone tag and chasing. Your people talk to the leads worth their time.
Follow-up suits any business that gets inquiries faster than it can answer them: trades, clinics, restaurants taking bookings, retailers and professional firms.
Ask the website on our homepage what happens to a lead at 9 PM. It will walk you through it.
Set up in 48 hours. Based in Ontario. Serving all of Canada.